How do I send my machine in for service?

WHEN SENDING YOUR MACHINE TO ELM USA FOR SERVICE WORK, PLEASE FOLLOW THE INSTRUCTIONS BELOW:

*IMPORTANT: IT IS IMPERATIVE YOUR MACHINE IS SENT TO US IN THE OFFICIAL ELM ECO BOX AND PROTECTIVE BOX INSERT YOUR MACHINE CAME FROM THE FACTORY IN. ELM USA WILL NOT BE RESPONSIBLE FOR DAMAGE CAUSED BY IMPROPER PACKAGING. IF YOU DO NOT HAVE THE ORIGINAL BOX, PLEASE CALL US AND FOR $45 PLUS SHIPPING, WE CAN SEND YOU A NEW BOX AND INSERTS.

 

**IF SENDING IN AN ECO-PRO, PLEASE CLICK HERE**

 

PLEASE DO NOT SHIP YOUR MACHINE TO US WITH THE FOLLOWING:

  • SANDING & POLISHING PADS (WE DO NOT SEND PADS BACK)
  • POWER CORD
  • DRAIN HOSE
  • OWNERS MANUAL
  • POWER SUPPLY (ECO-PRO)
  • BOTTLES & BOTTLE HOLDER (ECO-PRO)

    SHIP YOUR MACHINE TO:

    ELM USA
    SERVICE DEPARTMENT
    1609 BARCLAY BLVD
    BUFFALO GROVE, IL 60089

     

    INCLUDE WITH MACHINE:

    -Magnetic pad holders, ALL COLORS (except ECO-Pro)

    -ECO-Pro Key Card (LEAVE INSIDE MACHINE, DO NOT REMOVE IT)

    -Note with brief description of machine's issue

      -Contact name

        -Organization

        -Phone number for repair estimate

          -Return shipping address

          -Preferred method of payment (IE: credit card on file, PayPal, etc...)