How do I send my machine in for service?
WHEN SENDING YOUR MACHINE TO ELM USA FOR SERVICE WORK, PLEASE FOLLOW THE INSTRUCTIONS BELOW:
*IMPORTANT: IT IS IMPERATIVE YOUR MACHINE IS SENT TO US IN THE OFFICIAL ELM ECO BOX AND PROTECTIVE BOX INSERT YOUR MACHINE CAME FROM THE FACTORY IN. ELM USA WILL NOT BE RESPONSIBLE FOR DAMAGE CAUSED BY IMPROPER PACKAGING. IF YOU DO NOT HAVE THE ORIGINAL BOX, PLEASE CALL US AND FOR $45 PLUS SHIPPING, WE CAN SEND YOU A NEW BOX AND INSERTS.
****IF SENDING IN AN ECO PRO, PLEASE CLICK HERE****
PLEASE DO NOT SHIP YOUR MACHINE TO US WITH THE FOLLOWING:
- SANDING & POLISHING PADS (WE DO NOT SEND PADS BACK)
- POWER CORD
- DRAIN HOSE
- OWNERS MANUAL
- POWER SUPPLY (ECO PRO)
- BOTTLES & BOTTLE HOLDER (ECO PRO)
SHIP YOUR MACHINE TO:
ELM USA
SERVICE DEPARTMENT
1609 BARCLAY BLVD
BUFFALO GROVE, IL 60089
INCLUDE WITH MACHINE:
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A note with a brief description why you are sending your machine in.
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Your Name
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Company/Library Name
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Phone number where we can reach you with an estimate of repairs
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Return Address
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How you would like to pay for your repairs (IE: credit card we have on file, Paypal, etc)
