How do I Request Service?

Please call our Service Department at: 1-847-243-4150 or our toll free number at: 1-844-750-8628.

Many times our service department can diagnose problems over the phone and get your machine back up and operating without the need to send it in for repair. In the event it is deemed necessary to send your machine to us, please call and our technical support staff can guide you through the procedure.

*IMPORTANT: IT IS IMPERATIVE YOUR MACHINE IS SENT TO US IN THE OFFICIAL ELM ECO BOX AND INSERTS YOUR MACHINE CAME FROM THE FACTORY IN. ELM USA WILL NOT BE RESPONSIBLE FOR DAMAGE CAUSED BY IMPROPER PACKAGING. IF YOU DO NOT HAVE THE ORIGINAL BOX, PLEASE CALL US AND FOR A SMALL FEE, WE CAN SEND YOU A NEW BOX AND INSERTS.