Refund policy

Our Commitment to Quality and Customer Service

If you are dissatisfied with your purchase, we will assist you with an exchange or refund.

Orders canceled before shipment will receive a 100% refund (less PayPal and/or credit card fees).

In the event you are not completely satisfied upon receiving your order, ELM USA will provide a 100% refund (less PayPal and/or credit card fees, duties, and associated charges) within 7 days of delivery of your ECO Disc Repair products.

Returned items must be in their original packaging and include all foam inserts, cardboard accessories tray, power supply, cords, hoses, bottles, supplies, and any other peripheral items originally included (if applicable). Items must not show signs of excessive use, abuse, or damage resulting from improper use or return shipping.

 

PLEASE NOTE:

Returned ECO-Smart, ECO-Fusion, ECO-Auto Smart, or ECO-Master units with over 40 uses will be refunded less a $0.40 per-repair fee.

ECO Pro units include a “QC Test” Key Card; usage beyond the remaining minutes will be deducted at the cost of a full 800-minute repair kit ($89 value).

A 20% restocking fee may apply in certain situations.

 

IMPORTANT:

NO RETURNS WILL BE ACCEPTED OR REFUNDS GIVEN WITHOUT PRIOR RETURN AUTHORIZATION. THERE ARE NO EXCEPTIONS TO THIS POLICY. Refunds can take up to 60 days and are made by check.

 

REFUNDS ON SHIPPING CHARGES:

Refund of shipping charges are at the discretion of ELM USA. If we made a mistake, we will refund shipping and handling charges to you.

 

PARTS RETURNS:

All parts returns are at the discretion of ELM USA and will be processed on a case-by-case basis.